close - material

Policies

Shipping Policy

J. Lohr Vineyards & Wines uses the ‘best method’ to deliver your wine in the most economical and efficient manner, when available. We ship using Golden State Overnight (GSO) for orders shipped within California, Nevada and Arizona, and FedEx for all other states. If you need us to use a different carrier, please email or call us. Shipments may be delayed by the carrier to avoid temperature extremes. For date-sensitive orders, please call us directly. Orders placed by 10:00am Pacific Time, Monday through Friday, will usually be shipped within 2 business days. The package tracking number will be sent to the person placing the order via email once the order has shipped (timing will vary depending on carrier).

Here are some other details:

  • Acts of Nature: No refunds will be offered for damages or delays caused by acts of nature or inclement weather.
  • We do not ship orders outside of the US. To find an importer in your country, look here j-lohr-international

 J. Lohr is compliant with state laws, and currently direct ships wine to consumers in the United States to the following states: Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia*, Hawaii, Idaho, Illinois, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan*, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New York, New Mexico, North Carolina, North Dakota, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, Washington DC, Wisconsin, and Wyoming. We do not ship to states not mentioned above. For information about the winery-supported consumer movement to improve wine direct-shipping laws, visit www.freethegrapes.org.

* MI and GA Residents: You must fax or email a copy of your Driver License to us before wine can be shipped to you. Fax your information (please include your contact information and specify Attn:  Orders) to (408) 993-2276 or email to orders@jlohr.com. In order for wine to be delivered, the signature of a person 21 years or older must be obtained by the carrier.  We strongly recommend shipping wine to a business address, if possible, in order to avoid delays associated with obtaining a signature.  Packages containing alcohol cannot be left unattended (ex., at a door or on a porch).  If you would like to make more specific arrangements with the carrier handling your delivery, you can do so by calling the carrier directly and providing the package tracking number. 

Your order will be subject to the following state laws:

  • J. Lohr Vineyards & Wines sells and ships wine only to persons 21 years of age or older. To place an order, you must provide your date of birth, as well as certify that you are 21 years or older. By placing an order with J. Lohr, you certify under penalty of perjury that you and the recipient of this shipment are at least 21 years old.
  • When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old. The willful misrepresentation of your age or the age of the recipient is a crime in most states, and if you willfully misrepresent your age or the age of the recipient, we will cooperate with authorities to prosecute you to the fullest extent of the law.

If you have any questions, please contact our shipping department at the winery at (408) 918-2168 or orders@jlohr.com.

Privacy Policy

The information that you provide J. Lohr will not be shared with, or sold to, other companies without your prior consent.

The information is utilized so that we may offer a superior level of customer service reflective of the quality. The only way that wine lovers will hear about the availability of some of our wines is through our print and email communications.

Email communications to our mailing list subscribers are sent only to those who have expressly given J. Lohr Winery and its brands the permission to send them information. Any mailing list subscriber can remove his or her name from our outbound email or print communications schedule at any time using this website or the link on each email.

All orders placed via this website require a credit card. Upon submitting an order, all credit card numbers are transmitted via secure and encrypted methods. Credit card numbers are not kept on file for website sales, unless specifically requested by the customer during the order checkout process.

If you have any questions about our privacy policy, don’t hesitate to contact us at pr@jlohr.com, or by calling (408) 288-5057.

​California Transparency in Supply Chains Act

J. Lohr’s mission statement states, in part, “We are committed to honesty, excellence and service, with a respect for our employees, suppliers, customers, and the long-term health of our company and the environment.” Our opposition to any illegal or unethical treatment of all people clearly is part of that statement.

The California Transparency in Supply Chains Act, enacted on January 1, 2012, requires that large manufacturers and retailers provide consumers with information regarding efforts, if any, to eradicate slavery and human trafficking from our supply chain. Regarding the California Transparency in Supply Chains Act, we currently do not engage in verification of product supply chains to specifically evaluate and address risks of human trafficking and slavery, nor conduct audits of suppliers to evaluate supplier compliance with company standards against trafficking and slavery in supply chains. We currently do not require direct suppliers to certify that materials incorporated into the product comply with the laws regarding slavery and human trafficking of the country or countries in which they are doing business. We currently do not maintain internal accountability standards and procedures for employees or contractors failing to meet company standards regarding slavery and trafficking, nor do we provide company employees and management, who have direct responsibility for supply chain management, training on human trafficking and slavery, particularly with respect to mitigating risks within the supply chains of products.

Since our first harvest in 1974, we at J. Lohr have built our company on long-term relationships with reputable vendors and distributors as well as our employees. Many of these relationships have been nurtured over several decades and are very important to us. Our company policies follow federal, state and local laws for our employees, and we expect the same from our vendors, most of whom are located in the United States. While we have not taken formal steps regarding the eradication of slavery and human trafficking, we do informally monitor vendors in our supply chain. Regardless of relationship or reputation, we would not hesitate to hold our vendors accountable should we discover that any of them are not in compliance with laws regarding slavery and human trafficking.